# Email & Slack

Finora delivers budget alerts, anomaly notifications, and scheduled report emails through two channels:

* **Email** — sent from `donotreply@finora.services`
* **Slack** — to a channel of your choice (Scale plan and above)

You configure both in **Settings → Alert Notifications**.

***

## Email setup

Email is enabled by default for every account, using the email tied to your sign-in.

### Changing the destination email

1. Open **Settings → Alert Notifications**.
2. In the **Email** section, you'll see your current notification email.
3. Update it (e.g. to a shared finance alias like `finops@yourcompany.com`).
4. Click **Save**.

> Changing the email here only affects alerts and report emails. To change your sign-in email, go to **Settings → Profile & Account**.

### What you'll receive by email

| When                     | Subject line example                                          |
| ------------------------ | ------------------------------------------------------------- |
| Budget rule reaches 80%  | `[Finora] OpenAI monthly cap — 80% reached`                   |
| Budget rule crosses 100% | `[Finora] OpenAI monthly cap — threshold exceeded`            |
| High-severity anomaly    | `[Finora] Unusual spend on Anthropic — $1,243 above baseline` |
| Scheduled report ready   | `[Finora] Your report is ready: April 2026 AI Spend Review`   |

Emails include the rule context, the spend numbers, and a link back to the Overview filtered to the relevant slice.

### Choosing what you want notified about

Per-category toggles let you mute email delivery individually:

* **Budget alerts** (on by default)
* **Anomaly alerts** (on by default)
* **Scheduled reports** (on by default)
* **Product updates** (off by default)

***

## Slack setup

> **Plan requirement.** Slack notifications require the **Scale** plan or above. On Trial and Growth, the Slack section is locked.

### Step 1: Create an incoming webhook in Slack

1. In your Slack workspace, go to **Apps → Incoming Webhooks** (or visit [slack.com/apps/A0F7XDUAZ](https://slack.com/apps/A0F7XDUAZ)).
2. Click **Add to Slack**.
3. Pick the **channel** the notifications should post to (e.g. `#finops-alerts`).
4. Click **Allow**.
5. **Copy the webhook URL** — it looks like `https://hooks.slack.com/services/T.../B.../xxx...`.

### Step 2: Paste the webhook into Finora

1. Open **Settings → Alert Notifications**.
2. In the **Slack** section, paste the webhook URL into **Webhook URL**.
3. Toggle **Enable Slack notifications** ON.
4. Click **Save**.

Finora sends a test message right away. Check your Slack channel for a *"Finora is now wired up"* message confirming delivery.

### What Slack messages look like

Slack messages use a clean blocks layout with:

* Title (e.g. *Budget alert: OpenAI monthly cap*)
* Provider, threshold, and current spend
* A severity color bar (green / yellow / red)
* A button to open the Overview deep-linked to the relevant view

### Per-category toggles

The same toggles that apply to email apply to Slack:

* Budget alerts
* Anomaly alerts (high severity only)
* Scheduled reports

***

## Troubleshooting

### Email isn't arriving

| What's happening        | Try this                                                                                         |
| ----------------------- | ------------------------------------------------------------------------------------------------ |
| Email is in spam        | Whitelist `donotreply@finora.services` in your mail client                                       |
| Wrong destination email | Update it in **Settings → Alert Notifications** (separate from sign-in email)                    |
| Rule fires but no email | Check the **Triggered alerts** tab — if the rule fired but no email is recorded, contact support |

### Slack message doesn't arrive

| What's happening                   | Try this                                                                                                             |
| ---------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| Test message never arrives         | Webhook URL is wrong, channel was archived, or the Slack app was uninstalled — re-create the webhook and paste again |
| Test arrives but real alerts don't | Check the per-category toggles — Slack delivery for that category may be muted                                       |
| Slack returns an error             | Stale webhook URL — re-create from the Slack app and update Finora                                                   |

### "Slack notifications" toggle is greyed out

You're on Trial or Growth. Upgrade to Scale or above in **Settings → Billing & Subscription**.

For deeper issues, email <support@finora.services> and include the rule name plus the approximate trigger timestamp.


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